2,259 Training Manager jobs in India

The Luxury Training manager will be responsible for analysing training needs, planning, implementing training modules and coaching.

The Training manager will be aligning and partner with key business partners to ensure regional business objectives are achieved whilst maintaining alignment with the Brand’s objectives and vision.

KEY RESPONSIBILITIES

Analyze:

• Local retail & wholesale teams’ skill set levels

• Training efforts and KPI’s ongoing to assess impact of training/coaching

• Competitors’ client experience and service

• Competitors’ product offer

• Training trends and needs in the markets

Strategize:

• Concrete a pragmatic training action plan (based on your analysis), linked to business objectives Sales and Service related

• Optimal use of your training budget

Develop:

• Alignment with internal and external partners, to create win-win partnerships

• Adapted training modules to local needs and strategy

o Product and brand training

o Customer service training

o Coaching plans

• Tools to help monitor & boost training results after training and in boutique

• Best practices

Deploy:

• Modules directly and indirectly to target audiences, consistent with brand

• Special trainings that support marketing activities (including Train the Trainer)

• Coaching in line with the Sales/BTQ Managers strategy and team development

Ensure success:

• Monitoring training results (quantitative and qualitative, short term & long-term)

• Ensuring Return on Investment on all training

• Creating greater success: feedback to relevant partners on progress, recommendations on further

actions to take

• Coaching in the moment

• Sharing and developing best practices

Collaboration and Relationships:

• Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team

Target Achievement:

• Achievement of Wholesale business objectives

• Achievement of Retail sales targets and business objectives

• Achievement of client surveys & Mystery Shopping targets

PROFILE

• At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and

development experience

• Experienced in coaching and people development

• Experienced in training other trainers

• Commercial mindset and client experience focused

• Understanding of clientelling and relationship building

• Fluent English and local languages would be a plus.

• Strong communication, interpersonal skills and team work

• At ease with Excel and PowerPoint

• Comfortable with number analysis and reporting

• Experienced with retail KPI’s and analysis with proven results through training

• Strategic mindset

• Strong planning and time management skills

• Agile, flexible and adaptable

• Experience in the Leather & Watch market will be a benefit

TRAINING MANAGER (LUXURY SECTOR)

Location: Bangalore

Reporting to: Retail Manager

Industry: Luxury Goods Industry | For IFCCI's Client

Job Overview

Reporting to the Retail Manager, the Training manager is responsible for analysing training needs, planning, implementing training modules and coaching. The Training manager will be aligning and partnering with key business partners to ensure regional business objectives are achieved whilst maintaining alignment with the Maison’s objectives and vision.

Key Responsibilities

Analyze:

• Local retail & wholesale teams’ skill set levels
• Training efforts and KPI’s ongoing to assess impact of training/coaching
• Competitors’ client experience and service
• Competitors’ product offer
• Training trends and needs in the markets

Strategize:

• Concrete a pragmatic training action plan (based on your analysis), linked to business objectives – Sales and Service related
• Optimal use of your training budget

Develop:

• Alignment with internal and external partners, to create win-win partnerships
• Adapted training modules to local needs and strategy

o Product and brand training

o Customer service training

o Coaching plans

• Tools to help monitor & boost training results after training and in boutique
• Best practices

Deploy:

• Modules directly and indirectly to target audiences, consistent with the Brand
• Special trainings that support marketing activities (including Train the Trainer)
• Coaching in line with the Sales/BTQ Managers strategy and team development

Ensure success:

• Monitoring training results (quantitative and qualitative, short term & long term)
• Ensuring Return on Investment on all training
• Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take
• Coaching in the moment
• Sharing and developing best practices

Collaboration and Relationships:

• Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team

Target Achievement:

• Achievement of Wholesale business objectives
• Achievement of Retail sales targets and business objectives
• Achievement of client surveys & Mystery Shopping targets

PROFILE

• At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience
• Experienced in coaching and people development
• Experienced in training other trainers
• Commercial mindset and client experience focused
• Understanding of clientele and relationship building
• Fluent English and local languages would be a plus.
• Strong communication, interpersonal skills and teamwork
• At ease with Excel and PowerPoint
• Comfortable with number analysis and reporting
• Experienced with retail KPI’s and analysis with proven results through training
• Strategic mindset
• Strong planning and time management skills
• Agile, flexible and adaptable
• Experience in the Leather & Watch market will be a benefit

About the Role: We are seeking an energetic and experienced Training Manager to lead and implement our organization's training and development initiatives. The ideal candidate will be passionate about learning and development, with a strong focus on enhancing employee performance and organizational effectiveness.

Responsibilities:

• Training Needs Assessment: Conduct thorough needs assessments to identify skill gaps and training opportunities across the organization.
• Curriculum Development: should have basic understanding on Design, develop, and implement comprehensive training programs aligned with business objectives and employee needs.
• Content Creation: Create engaging and effective training materials, including presentations, manuals, and online courses.
• Training Delivery: Deliver high-quality training sessions, leveraging a variety of instructional methods (e.g., classroom, virtual, blended learning) as when needed.
• Performance Measurement: Track and measure the effectiveness of training programs using relevant metrics and KPIs.
• Employee Development: Foster a learning culture by providing ongoing coaching, mentoring, and development opportunities.
• Budget Management: Manage the training budget, ensuring efficient allocation of resources.
• Stakeholder Management: Collaborate with external & internal leader to achieve year end goals.
• Stay Updated: Keep abreast of industry trends and best practices in training and development.
• Six Sigma: Apply Six Sigma methodologies to improve training processes and outcomes.

Added Advantage if, has:

• Strong understanding of adult learning principles and instructional design.
• Excellent communication and presentation skills.
• Proficiency in using training delivery tools and technologies.
• A passion for continuous learning and improvement.
• Strong understanding of customer centricity and content creation.

Job Title: Deputy Manager – Training

Location: Hyderabad, Telangana, India

Experience Required: 6–8 years

About the Role:

We are looking for an experienced and dynamic Deputy Manager – Training to lead and manage the training function for a high-impact operations team. This role is critical in ensuring that team members are equipped with the knowledge, skills, and tools needed to perform effectively. The ideal candidate will be responsible for managing the full training lifecycle from identifying needs and developing content to delivery, performance evaluation, and continuous improvement.

Key Responsibilities:

• Training Strategy & Planning:
• Design and implement training strategies aligned with business goals, including needs assessments, training calendars, and learning objectives.
• Content Development:
• Lead the creation and maintenance of effective training materials (manuals, e-learning modules, presentations, job aids, etc.) ensuring consistency and relevance.
• Training Delivery:
• Manage and facilitate onboarding, process-specific training, upskilling, and refresher programs using blended learning approaches.
• Trainer Management & Development:
• Lead and mentor a team of trainers; support their development through coaching, feedback, and performance management.
• Stakeholder Collaboration:
• Work closely with operations, quality, and other internal stakeholders to identify training needs and align expectations.
• Training Evaluation & Reporting:
• Define metrics to measure training effectiveness, analyze outcomes, and refine training programs based on insights.
• Process Improvement:
• Continuously assess and enhance training methodologies, processes, and tools to maximize efficiency and impact.
• LMS Administration:
• Oversee the usage of Learning Management Systems for tracking, scheduling, and managing content.
• Compliance:
• Ensure all training activities comply with internal policies, quality standards, and regulatory requirements.

Qualifications:

• Bachelor’s degree in any relevant discipline.
• 6–8 years of progressive experience in training & development, preferably within a BPO/KPO or technology-enabled operations environment.
• Strong background in managing the end-to-end training lifecycle.
• Excellent facilitation and presentation skills.
• Expertise in instructional design and content creation.
• Proven leadership and people management skills.
• Strong stakeholder management and communication skills.
• Analytical mindset with ability to assess and report on training effectiveness.
• Familiarity with Learning Management Systems (LMS).

Preferred Skills:

• Certification in Training and Development (e.g., CPTD).
• Experience with tools like Articulate Storyline, Adobe Captivate, or similar.
• Ability to analyze data and prepare detailed training reports.
• Exposure to projects involving mapping, annotation, or autonomous vehicle processes will be an advantage.

Responsibilities:

• Identify and assess future and current training needs through job analysis, career paths and consultation with line managers
• Draw an overall or individualised training and development plan that addresses needs and expectations
• Deploy a wide variety of training methods
• Conduct effective induction and orientation sessions
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices

Qualifications:

• Bachelor's degree in HR, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with relevant experience in hotel industry or any other industry.

Qualification

• Should have experience of 10+ years in Training Domain
• Good Communication Skills
• Should be skilled in working with inbound, outbound & blended (voice & email) environment
• Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training , professional development and corrective action plans
• Managing Customer Service Training
• Monitor Review Trainers Performance on monthly basis.
• Ensuring timely delivery of training batches on floor.
• Formulating Training procedures, policies and processes.
• Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members.
• Maintain daily training dashboards calendar every month planning of training rooms accordingly.
• Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity.
• Mapping Trainers KPI s to ensure good Training output
• Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience.
• Criteria
• Should be having BPO experience
• Should be having experience of Managerial level
• Should know the KRA of Manager Training
• Manager Training experience is Mandate

Skills:

• Strong knowledge of quality assurance standards and methodologies.
• Excellent managerial, leadership and communication skills.
• Analytical approach with good numerical skill and understanding of statistical analysis.
• Keen attention to detail and organizational abilities.
• Basic knowledge of computers and use of software like MS Office.

• Demonstrated ability managing and developing large high performance teams of analysts/managers is required.
• Must have handled large teams in BPO for Voice & Non Voice process
• Understands the value of confidentiality and sensitivity of tasks at hand
• Consistently exhibits honesty in giving reliable solutions/answers to client’s inquiries and or issues

Abilities:

• Ability to work under pressure in a fast-paced dynamic environment.
• Clear and logical thinking with an ability to deal with ambiguity.
• Communicates effectively in a positive manner
• Excellent Customer Service Skills
• Demonstrates an ability to be well-organized, efficient and self-disciplined

Position Title: Trainer/Training Manager, India

Brand: Bvlgari

Job Type: Full-Time, Permanent

Location – Mumbai Or Delhi

Work Experience – 5+ Year

About the company:

BCPL – BEAUTY CONCEPTS, established in the year 1996 is a member of the Bahety Group of Companies, one of the most trusted business houses from Kolkata. With a brand porƞolio exceeding 45 leading international brands in fragrances, beauty & cosmetics, BCPL is the preferred partner for international brands in the growing market.

With over 30 years of customer understanding across the segments of Mass, Mass Premium, Fashion, Prestige & Luxury, BCPL provides its partners with a competitive edge in a challenging & emerging market like India.

Website -

Job Purpose:

To completely deliver the brand's unique identification including Brand History, Product, Knowledge, Brand Core Value, philosophy, soft skills and new launches for the field and office team. To build a strong field (sales & training) team and work with the sales team for sales

growth and service improvement. As a Brand Trainer, He/She will play a vital role in ensuring the impeccable execution of APAC education programs and strategic development of training programs. He/She will support the market in elevating the retail team’s standards in key areas of the brand to deliver unsurpassed client services and maintain high image standards through Training & Retail Excellence strategies and support. He/She will also engage and advance the capabilities of the Training and Retail community in the region by driving a robust self-directed learning culture and growth mindset.

Key Responsibilities:

• Be the key expert person in fragrance education materials, purposes, learning objectives, deliveries, and measurements, including planning, and executing all training sessions to the Field Retail Team.

• Collaborate very closely with the dedicated brand manager of BCPL in India for procuring training materials, Cas uniforms and accessories, training frequency of top and reference doors and elevating the overall quality and performance of Client Advisors.

• Be responsible for monitoring, tracking, and gather 360 feedback on all market training programs (new and existing).

• Support yearly and long-term strategic plans through calibration and synthesis of Bulgari Regional priorities and markets’ needs.

• Work closely with the APAC education team and market on a yearly plan to understand and deliver all training programs and initiatives to enhance brand knowledge, retail excellence, and fragrance expertise to the retail team.

• Responsible for planning training calendars and budgets to meet the overall business, sales, and marketing objectives.

• Be a team player and collaborate with the APAC training team, including leveraging on Best Practices, or highlighting new initiatives in India.

• Collaborate with relevant stakeholders to develop, curate, design, implement, and follow up learning and development programs with end-to-end execution (objectives, post-training follow-up and observation, program evaluation, KPIs, etc.).

• Reinforce social learning by animating Communities of Practices and key moments in the year for the Training community.

• Participate and support onboarding programs as required.

• Engage and update the community with inspiring fragrance trends and practices in the learning space.

• Lead and coach the Retail team in applying the Retail Excellence approach.

• Monitor effective execution of training programs.

• Ensure all training program aligns with training strategies/direction and sell-out priorities

• Provide proactive support, coaching, follow up and feedback to Field Team.

• Identify Training/Coaching Objective and Action Plan for store visit according to the Retail & Training Strategy

• Create, review, and enhance content of training program/modules.

• Deliver the training program independently, such as SOP training, new CA training, new product training, Selling & Service, relevant skills to their job.

• Provide on-site coaching to CA and help them to build confidence while working in the field.

• Work with sales team on CA evaluation and development.

• Maintain and upgrade CA image. Ensure APAC Grooming Guidelines are followed.

• Good at data analysis and management to follow up and ensure the effective training implementation.

Person Specifications:

The ideal candidate should possess a strong business sense and vision of how Training & Retail Excellence plays a pivotal role in supporting business ambitions, by developing and elevating our greatest asset – People. Strategic in leveraging pedagogic principles to unlock the retail learners’ learning effectiveness and translating them into performance, the candidate seeks to maximize the learner’s potential and capabilities. A passion for continuous learning – fragrance trends, ways of learning, culture, etc. will be essential. This position will require close collaboration with the APAC Training & Retail Excellence function. More than 5 years of experience in training and development is compulsory. Strong interpersonal and written and spoken communication skills in English and Hindi. Ability to develop and deliver client-centric and interactive training to engage the target audience. Strong in coaching & developing skills and able to empower the team.

Job Description:

Academic / Professional Qualifications

 Team leader with a strong focus in the achievement of results

Proven experience of team/department management

ossess dynamism and confidence and at the same time articulate and positive

enuine interest and appreciation for the fragrance and luxury industry

xcellent presentation skill

oaching skill is must

assionate, creative and drive for result

icrosoft Office

• Designs training & test modules based on needs
• Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
• Resolves issues pertaining to process knowledge with clients
• Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
• Conducts interviews & coordinates with HR for recruiting trainers / trainees
• Ensure 100percent adherence on client driven SOP & BEST T&D compliance
• Prepare Trainers through TTT/ Platform skills certification
• Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
• Coordinates with all stakeholders to ensure New Hire training process runs effectively
• Prepare and attend all business / client reviews& work on the action plans to improve business performance
• Understanding of root cause analysis & reasons to better performance
• Interacts with IT team for creation and deletion of Ids for new team members
• Delivers Customer Service with Sales
• Process Excellence and Process Improvement Initiatives
• Supports Innovation & Continues Improvement to uplift sales performance
• Engaging Communication
• Coaches & Develops Others
• Support and monitor new trainees during the OJT (On the Job Training) period
• Create new product specific sales training curriculum
• Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)
• Should have mandate experience in sales training from BPO Background